This will only be required if our support team has requested you to 'Delete or clear your documents'. If we have asked you to save and send your documents please follow the macOS or Windows article in this folder first: Save and Send article's 1. Press the 'Windows' button and the 'R' key at the same time or enter "Run" in the search bar near the bottom left of your screen. 2. Once the 'Run' app is open search "appdata"3. The following should appear:4. Open the 'Local' folder and right-click on the 'Globall Coach' folder.5. Click the 'Delete' option.